Cuidado centrado no paciente: a percepção de um grupo de gestores de operadoras de saúde

Abstract

Introduction: Patient-centered care is an approach that emphasizes the active involvement of patients and their families in decision-making processes related to healthcare. Within the context of health insurance companies, the responsibility for ensuring the quality of care provided to beneficiaries is shared between the insurance company and healthcare providers. Consequently, it is essential for leaders of health insurance companies to enhance their understanding of patient-centered care and align their practices with those of healthcare providers. Objective: This study aimed to explore the perceptions of health insurance managers regarding patient-centered care. Methodology: A qualitative, descriptive, and exploratory approach was employed, incorporating bibliographic research and semi-structured interviews. The convenience sample consisted of eight health plan managers. The data from the interviews were analyzed using Bardin's content analysis methodology. Results: The findings were categorized into three themes: patient-centered care, challenges, and satisfaction. Managers emphasized the importance of integrating and coordinating care, the necessity of reforming the current model due to high costs, and the significance of patient empowerment and education. Conclusion: Despite considerable barriers to the effective implementation of patient-centered care, a cultural transformation within healthcare organizations is imperative. Furthermore, an integrated approach encompassing all facets of healthcare management—ranging from medical education to the integration of information systems—is crucial for advancing patient-centered care. Keywords: Patient-centered healthcare. Supplementary health. Health management. Integrality in health.